The goal of Custom Plastic Cards (CPC) is 100% customer satisfaction in regard to the quality of our product and customer service. We work hard to give you the best value for money in the industry and that is reflected in the quality and experience of our professional staff. Our pride in our work is reflected in the 30 day warranty, following the delivery of the cards (goods). Our warranty covers the print quality and print content of our plastic cards and covers defects and misprints in this regard.
CPC does not guarantee exact color matches unless specific PMS numbers are issued and CPC confirms the color matching in writing (usually via email). Warranty is limited to the replacement of defective goods and the approval of CPC is required prior to the return of goods. Printing errors on proofs approved by the customer are the customer's responsibility. CPC does not provide a warranty for any damage caused during shipping. We guarantee to ship and invoice ±10% of the quantity ordered by all customers in regard to plastic cards.
Prior to the return of our goods, the customer must contact CPC within the warranty period, shall CPC decide there are reasonable grounds for a return, CPC will replace the goods at CPC's expense. No refund is offered for the shipping on returns in regard to the original order (the order upon which the return is based). If CPC decides they cannot meet your requirements for the replacement of the returned goods, CPC will refund the cost of the cards and any card set up charges, there will be no re-stocking fee applied although no refund is offered for shipping. Refunds may be reduced if the goods are not returned in the original conditions and if the correct card quantity is not returned. You must obtain a return number from us via email prior to returning the goods otherwise the goods will not be accepted.